What to Do If the Troubleshooting Topics Do Not Help

Applies to TestLeft 15.40, last modified on March 17, 2022

This page is related to key-based licenses — a regular license type. For information on the new ID-based license type, see SmartBear ID-based Licenses.

The Troubleshooting section covers most typical problems that you may face when activating and using TestLeft licenses. If you are unable to resolve the problems yourself after reading these topics, please send a message to SmartBear Support Team. For information on how to contact it, see Technical Support and Resources.

Important: When writing to the Support Team, please specify the exact error message you get during product activation or usage. To get this error message, click within the message box and then press Ctrl+C. This will copy the message’s text to the clipboard. You can then paste this text into your message.

You can also try resolving the problem by using the Licensing Troubleshooter on our web site:

Licensing Troubleshooter

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