This page is related to key-based licenses — a regular license type. For information on the new ID-based license type, see SmartBear ID-based Licenses.
License recovery helps you if a computer where a TestLeft license is activated is non-functional.
When License Recovery Is NeededWhen License Recovery Is Needed
A license key can be used only once. After activation, the license is “bound” to the computer, on which the key is entered. You cannot use this key to activate a license on another computer.
If hardware of the computer changes, the license becomes unavailable. This can happen for various reasons. For example, you could replace a hard drive or motherboard of the computer, or they can be damaged or non-functional.
TestLeft includes the License Recovery wizard, which helps you fix issues with your license in these cases. The wizard lets you “re-bind” the license to new hardware.
Specifics and Requirements
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License recovery does not work for time-limited and trial licenses.
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You can recover a license only twice.
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To recover a license, you need a functioning Internet connection on your computer.
Also, the network security settings should allow connecting to the SmartBear licensing web server (https://ls1.smartbear.com, port 443).
If you do not have a functioning Internet connection on your computer, see below.
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The restored license will be bound to your computer.
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Do not recover a license if it is active on some other computer. Doing this will cause an unpredictable product behavior on both machines.
License Recovery Steps
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Install TestLeft.
TestLeft will search for an active license on start. If the license is not found, it will display a message box warning you about the problem.
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In the message box, choose to restore (rebind) the license. This will invoke the License Recovery wizard.
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On the first page of the wizard, you specify your user name, company, email and the license key of the lost license.
We recommend entering your user name, company and email, not those of the license holder.
You can find the license key in the email message that you received from SmartBear after purchasing the license, or in the My SmartBear web portal (https://my.smartbear.com).
Click Next to continue.
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On the next page, enter proxy authentication settings, if needed.
In most cases, you do not have to enter anything. If you are not sure, please consult with your system administrator.
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Click Restore. The wizard will attempt to restore your license. If the license has been restored successfully, the wizard activates it and binds it to your computer.
Troubleshooting
TestLeft will display a message notifying you about the recovery result.
Below are typical causes of errors:
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You misprinted the lost license key. Please make sure that you have typed the key correctly. You can find it in the email that you received from SmartBear after purchasing the license, or in the My SmartBear portal (https://my.smartbear.com).
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You do not have a functioning Internet connection, or the firewall or proxy running in your system blocks access to the SmartBear licensing server (https://ls1.smartbear.com, port 443). Change the firewall or proxy settings. Ask your system administrator for help, if needed.
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You are trying to restore a time-limited or trial license. This cannot be done.
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You have exceeded the number of available recoveries.
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The license that you are trying to restore has already been restored on another computer. If the license is unavailable on that computer as well, you need to specify its key, rather than the original license key.
If License Recovery Does Not Help...
If the wizard is unable to restore your license, or if you cannot use the wizard for some reason, contact the SmartBear Sales Team, they will help you resolve the problem.