In TestComplete, you can create and edit issues stored in Microsoft Visual Studio Team System or Mozilla Foundation Bugzilla issue-tracking systems. Using TestComplete dialogs you specify the login, password, computer name and other parameters needed to connect to the desired issue-tracking system; TestComplete will then store these settings into a template and automatically generate a method of the IssueTracking object that will create or open for editing an item in the selected issue-tracking system. To create an item (or to modify it) you simply call this method and pass data to be stored to item fields, via method parameters.

Of course, you can write a script that will connect to a needed issue-tracking system via COM and perform all the required tasks from scratch. However, this approach requires you to know the internal structure and internal objects of the desired issue-tracking system. The approach offered by TestComplete is more convenient since you do not have to know the internal structure of the desired issue-tracking system: all the options are set up visually through TestComplete dialogs. You only call the appropriate method of the IssueTracking object.

This section describes how to create and use issue-tracking templates.