Important Notice for ReadyAPI Customers

ReadyAPI has moved to SmartBear License Management and from October 2023, file-based licensing will be retired. As of September 2023, all licenses issued for your subscription term will be ID-based licenses by default. If you are not currently on ID-based licensing, it's time to migrate immediately. File-based licensing will no longer be supported as of October 2023. This means that technical support requests related to file-based licensing will not be accommodated. If you encounter technical issues that you're unable to resolve, it could lead to service interruption. For customers still in the process of migration, we recommend reaching out to your Account Manager to discuss your migration plan. Alternatively, you can log a support request with our Customer Care Team for assistance.

For more details regarding licensing support, please refer to this link.

This topic describes how to activate a fixed license online. This mode is recommended, but if your computer cannot connect to the Internet for some reason, you can activate your license offline.

To activate a license with a file, you need to perform the following steps:

Apply License
Activate License
Provide Contact Information

Requirements

To activate a fixed license online, you need a functioning Internet connection.
The firewalls and proxies in your network should allow access to the https://activation.smartbear.com web site through the 80 and 443 ports.

Apply license

Launch ReadyAPI.
- If you do not have an active license, ReadyAPI will display a message asking you to activate a license:
  
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  Click Yes.
- If you have an active license for any tool, select Help > License Manager from the main menu:
  
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In the License Manager dialog, select the tool for which you want to install the license, or select any tool if you want to install a bundle license. Click Install License:

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In the Install License wizard, select License from file and specify the name of your license file (.zip or .key) in the License from File box. You can either type the file name, or click Browse and choose the file in the subsequent dialog.

Note: You can find the license file in the email message you received from SmartBear after requesting a ReadyAPI license.

There is no need to unzip the license file. You can specify the .zip file name.

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Tip: To learn how to check out a Floating license, see Check Out Floating Licenses.
Click Next.

Activate license

The Install License wizard asks you how you want to activate the license.

On this page of the wizard, select:
- Online if you do not use a proxy to connect to the Web.
– or –
- Online with Proxy if you connect to the Web via a proxy. In this case, you need to specify the proxy settings.
Note: If you do not know what option to choose, or if you do not know the proxy settings, ask your system administrator for assistance.

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Note: Offline activation means you will exchange data with SmartBear via email. Use this mode if you cannot perform online activation. To learn more, see Offline Activation.
Click Next.

Provide contact information

On this page of the wizard, specify your user data:

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Two notes:

Enter the information about the user, who will be working with the product, not the user who purchased the license.
All the fields are required.

Click Finish to complete the activation process. The wizard sends the activation data to our activation server and waits for the response.

If the activation succeeds, ReadyAPI displays a message about this:

Install renewal license

You can install a renewal license after receiving it. Click Install License and specify the license. When the start date of the renewal license comes, ReadyAPI will automatically bring up the activation dialog with the same credentials as those of your previous license. If you deactivate the license, both licenses will be deactivated and exported to a single file.

Note:

After you activate a license, it becomes bound to your computer. You cannot activate this license again until you deactivate it.

If you want to move the license to another machine, you need to first export and deactivate it on your computer, and then activate it on the desired machine.
If you change the system settings (the user name, computer name, and so on), you may lose your license. To avoid this, we recommend that you deactivate the license and activate it again after you make changes.

In case of an error

In case of an error, you will see a message explaining the problem. See Troubleshooting for information on typical issues and possible solutions.

If you are unable to solve the problem, contact our Support Team. We will be glad to help you.

Online Activation