|Important Notice for ReadyAPI Customers|
ReadyAPI has moved to SmartBear License Management and from October 2023, file-based licensing will be retired. As of September 2023, all licenses issued for your subscription term will be ID-based licenses by default. If you are not currently on ID-based licensing, it's time to migrate immediately. File-based licensing will no longer be supported as of October 2023. This means that technical support requests related to file-based licensing will not be accommodated. If you encounter technical issues that you're unable to resolve, it could lead to service interruption. For customers still in the process of migration, we recommend reaching out to your Account Manager to discuss your migration plan. Alternatively, you can log a support request with our Customer Care Team for assistance.
For more details regarding licensing support, please refer to this link.
This section lists the possible issues you might encounter when activating, deactivating, or renewing licenses, their common causes and possible solutions.
The issues are grouped by the license types.