FAQ

Note

This FAQ page focuses on API Hub for Portal. Visit the API Hub FAQ page if you have questions around purchasing API Hub and the relation between API Hub and API Hub for Portal.

How can I delete my portal?

Open a case by filling out the support request form.

How can I purchase API Hub for Portal?

See Plan and Billing tabs in your API Hub to make a purchase.

How much does API Hub for Portal cost?

See Plan and Billing tabs in your API Hub to see pricing.

What browsers can I use for API Hub for Portal?

API Hub for Portal works in the latest versions of:

Apple Safari (on macOS only)
Google Chrome
Microsoft Edge
Mozilla Firefox

Other browsers and older versions might work, but they are not officially supported or tested.

Why am I getting a 404 error message when trying to reach a published portal?

The following issues can lead to a 404 error message:

Changes to the portal or product URLs. See the following topics:
- Portal URL
- Set Product URL
Incorrect user permission. See Role Management.
Login issues. Make sure you are logged into SmartBear ID, see the SmartBearID Documentation.

Why can't I see my product on the landing page?

Check the product visibility settings, see Set Product Visibility. Also, make sure you have the necessary organization-level or product-level role in the connected API Hub for Design organization.

Can I work on different devices and screen sizes?

Yes, but API Hub for Portal is only responsive in the consumer view.

There are plenty of supported devices and screen sizes. You can read about the documented APIs on smartphones, tablets, desktop monitors, and more. API Hub for Portal adjusts the screen for an optimal user experience. Responsiveness supports widths ranging from 390px to 1600px. Screens below this range will scale down to 320px. Screens above that range will scale the side margins and expand the top navigation bar to its full width.

FAQ