AlertSite API operations for managing service-level agreements use the following data fields to represent SLA configuration. SLAs are identified by id, and the associated monitor is specified by monitor_id.

To learn more about SLA configuration in AlertSite, see About Service Level Agreements.

Field	Type	Description
`availability`	Double	The availability goal, as a percentage. Must be greater than 0 and less than or equal to 100, with up to three decimal places. When creating or editing SLAs, `availability` values with more than three decimal places will be rounded to three places. For example, 95.5555 becomes 95.556.
`description`	String	The SLA description. Must be non-empty. If omitted when creating an SLA, it will be copied from the monitor name.
`exclusions`	Array of Object	SLA exclusion periods. None by default. Exclusions can be both future and past periods.
`exclusions[].from_date`	String	The start date and time of the exclusion period, in the YYYY-MM-DD HH:MM:SS format. Must be earlier than `thru_date`.
`exclusions[].id`	Integer	Read-only. The ID of the SLA exclusion period.
`exclusions[].location_description`	String	Read-only. The name of the AlertSite location specified by `location_id`. If `location_id` is `null` (meaning all locations), `location_description` is "-- All --".
`exclusions[].location_id`	Integer or `null`	The ID of the AlertSite monitoring location whose results are excluded from SLA calculations. This location must be one of those used by the monitor associated with the SLA. If omitted or `null`, it means all locations. For a list of public location IDs, see here.
`exclusions[].note`	String	Arbitrary notes about this exclusion period, up to 255 characters.
`exclusions[].thru_date`	String	The end date and time of the exclusion period, in the YYYY-MM-DD HH:MM:SS format. Must be later than `from_date`.
`id`	Integer	Read-only. SLA ID.
`monitor_id`	Integer	The ID of the monitor associated with this SLA. Required when creating a new SLA. Cannot be changed in existing SLAs.
`monitor_name`	String	Read only. The name of the monitor associated with this SLA.
`name`	String	The SLA name. Required when creating an SLA and must be non-empty.
`operating_periods`	Array of Object	SLA operating periods. If omitted when creating an SLA, this means that the SLA is always in effect 24×7 (same as `from_day`=1, `from_time`="00:00", `thru_day`=7, `thru_time`="23:59").
`operating_periods[].exclude`	Boolean	Whether to exclude (true) or include (false) this period in SLA calculations. Default is `false`.
`operating_periods[].from_day`	Integer	The day of the week when this SLA operating period begins. Sunday = 1, Monday = 2, and so on, Saturday = 7.
`operating_periods[].from_time`	String	The start time in the 24-hour HH:MM format.
`operating_periods[].id`	Integer	Read-only. The ID of this operating period.
`operating_periods[].thru_day`	Integer	The day of the week when this SLA period ends. Sunday = 1, Monday = 2, and so on, Saturday = 7.
`operating_periods[].thru_time`	String	The end time in the 24-hour HH:MM format.
`response_time`	Double	The response time goal in seconds, from 0 to 300, with up to two decimal places. When creating or editing SLAs, `response_time` values with more than two decimal places will be rounded to two places. For example, 1.234 becomes 1.23.
`secondary_response_time`	Double or `null`	An optional Apdex F threshold, from 0 to 300 seconds, with up to two decimal places. Must be greater than or equal to `response_time`. `null` means the default threshold of 4 ×`response_time`.
`uptime`	Double or `null`	The uptime goal, as a percentage. Must be greater than 0 and less than or equal to 100, with up to three decimal places. Used only with monitors that use the SLA (MultiPOP) monitoring mode. Otherwise, `null`. When creating or editing SLAs, `uptime` values with more than three decimal places are rounded to three places. For example, 99.5555 becomes 99.556.
`uptime_allowed`	Boolean	Read-only. Shows whether the associated monitor can have an uptime goal. This is `true` if the monitor uses the SLA (MultiPOP) mode, otherwise, `false`.
`use_fullpage_time`	Boolean	Whether the response time goal is for the fullpage response time (`true`) or base page response time (`false`). This field can be `true` only if `use_fullpage_time_allowed` is `true`.
`use_fullpage_time_allowed`	Boolean	Read-only. Returns `true` if the associated monitor uses fullpage monitoring, otherwise `false`. This field defines whether the `use_fullpage_time` field can have the value of `true`.

SLA Object

See Also