Last modified on January 19, 2018

A recipient blackout is a “do not disturb” period, during which availability alerts are not sent to this recipient. You can use blackouts to restrict alerting to specific times, for example, to alert different users at different times of the day (or days of the week).

Notes:

  • To disable alerting during maintenance periods, use monitor blackouts instead.

  • Monitor and recipient blackouts affect availability alerts (like HTTP errors or timeouts), but not performance alerts.

Example

Suppose you have 3 on-call teams:

  1. 8 AM - 5 PM on business days.

  2. 5 PM - 8 AM on business days.

  3. Weekends.

For team 1 members, blackouts should include weekends and the hours 5 PM - 8 AM.

For team 2 members, blackouts should include weekends and the hours 8 AM - 5 PM.

For team 3 members, blackouts should include business days.

Create and Manage Recipient Blackouts

You can view and manage recipient blackouts on the Alert Recipients (in AlertSite UXM) or Manage Notifier (in AlertSite 1.0) screen. To open it:

AlertSite UXM

  • From the top menu, select Alerts > Alert Recipients.

  • Select a recipient in the list to view its blackouts in the calendar. The blackout hours are displayed in the time zone selected in your AlertSite preferences.

    Recipient Blackouts calendar

    Click the image to enlarge it.

AlertSite 1.0

  • From the top menu, select Notifiers > Notifiers.

  • On the Configure Notifiers screen, click the Blackout icon next to the recipent whose blackouts you want to view.

Add a Blackout

AlertSite UXM

  1. Select a recipient in the list.

  2. In the Recipient Blackouts calendar, click Schedule Alert Blackout.

  3. Select the blackout type – one-time or recurring (repeating every week) and click Next.

  4. Specify the From and To date and time and click Finish.

    Blackout time range

    Click the image to enlarge it.

AlertSite 1.0

  1. From the top menu, select Notifiers > Notifiers.

  2. Click a recipient in the list.

  3. On the Manage Notifier screen, click Blackouts at the upper right.

  4. Select the blackout time –persistent (recurring every week) or one-time.

  5. Set the period during whish the recipient will not receive alerts.

  6. Click Submit.

Edit a Recurring Blackout

AlertSite UXM

  • Click a blackout in the calendar.

  • Change the From and To dates, and then click Submit.

AlertSite 1.0

  • From the top menu, select Notifiers > Notifiers.

  • On the Configure Notifiers screen, click the Blackout icon next to the recipent whose blackout settings you want to change.

  • Change the Blackout From and Blackout To dates, and then click Submit.

Note: You can edit only recurring blackouts. To change a one-time blackout, you must delete and recreate it.

Delete a Blackout

AlertSite UXM

  • Click a blackout in the calendar.

  • Click  Delete, and then confirm by clicking OK.

AlertSite 1.0

  • From the top menu, select Notifiers > Notifiers.

  • On the Configure Notifiers screen, click the Blackout icon next to the recipent whose blackout you want to delete.

  • Select the Delete Day check box, and then click Submit.

See Also

Alert Recipients
Creating Alert Recipients
Scheduling Monitor Blackouts