Important Notice for ReadyAPI Customers

ReadyAPI has moved to SmartBear License Management and from October 2023, file-based licensing will be retired. As of September 2023, all licenses issued for your subscription term will be ID-based licenses by default. If you are not currently on ID-based licensing, it's time to migrate immediately. File-based licensing will no longer be supported as of October 2023. This means that technical support requests related to file-based licensing will not be accommodated. If you encounter technical issues that you're unable to resolve, it could lead to service interruption. For customers still in the process of migration, we recommend reaching out to your Account Manager to discuss your migration plan. Alternatively, you can log a support request with our Customer Care Team for assistance.

For more details regarding licensing support, please refer to this link.

Below is a list of error messages that you might encounter when activating, deactivating or renewing fixed licenses.

Failed to activate license...

Failed to activate the license. It looks like you don't have an active Internet connection or
Failed to activate the license. If the problem persists, please contact SmartBear support.

Common cause: You are trying to activate a new fixed license online, but the network security blocks the connection to the SmartBear license server (https://activation.smartbear.com) at port 443.

Suggested solution: Try offline activation or reach out to your network administrator to resolve the connection issues.

License is overactivated

Common cause: You are trying to activate a license that has already been activated on a different computer or on the same computer under a different user account.

Suggested solution: Deactivate the license on the computer that is currently using it before activating it on this computer. You can also use a floating license to access the same license from multiple computers without deactivating it.

Could not read the license file

Common causes:

The license file was renamed.
You are activating a file-based license, and the file is locked for reading.

Suggested solutions:

Make sure the license file was not renamed. If necessary, download the license file using the link in the email you received from the SmartBear license server.
Close the application that locks the file and try again. If you do not know which application locks it, restart your computer and then activate the license again. Contact the SmartBear Support Team for assistance, if needed.

Can't install license because the start date is in the future

Common cause: You are trying to activate a time-limited license before the license period starts.

Suggested solution: Wait for the license period to start or contact the SmartBear Support Team.

The license in the file is invalid

Common cause:The license file is corrupted.

Suggested solution: Download the license file using the link in the email you received from the SmartBear license server. If this does not help, contact the SmartBear Support Team.

Unexpected error while reading license

Common cause: The license file contains a license for a different tool (ReadyAPI Test, ReadyAPI Performance, or ReadyAPI Virtualization).

Suggested solution: Make sure you are activating the license for the appropriate tool.

The filename provided doesn't match the default filename (activate.key)

Common cause: The license file was renamed.

Suggested solution: Download the license file using the link in the email you received from the SmartBear license server. Do not change the name of the license file.

Contact support

If you cannot find the error message above, please contact SmartBear Support.

Possible Issues With Fixed Licenses