Online Deactivation of Fixed Licenses

Applies to ReadyAPI 3.44.1, last modified on March 24, 2023

This page is related to file-based licenses — a legacy license type used in ReadyAPI 3.44.1. This license type will be sunsetted from October 2023. For information on the current ID-based license type, see SmartBear ID-based Licenses.

During online deactivation, ReadyAPI License Manager exchanges information with the SmartBear web site to deactivate your license and export it to a file.


  • To deactivate a fixed license online, you need a functioning Internet connection.

  • The firewalls and proxies in your network should allow access to the web site through port 443.

  • You need to have access to ReadyAPI on the computer on which the license was activated. If it is inaccessible (for example, the computer is broken) and you want to deactivate the license, contact our Support Team. We will be glad to help you.

Deactivation steps

  1. Select Help > License Manager in the ReadyAPI main menu.

  2. In the License Manager dialog, select the desired tool, or select any tool if you want to uninstall a bundle license. Click Uninstall License.

    Uninstall License

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  3. The invoked Uninstall License wizard offers you to create a backup file of your license. In other words, Export it to a file. Select Save a backup and specify the path to where you want to store the file. Click Next.

    If you do not want to export your license, you can select No, I don't need a backup. In this case, the License Manager deactivates your license without a backup. This action cannot be undone.
    Backup License File

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  1. On the next page of the wizard, select

    • Online if you do not use a proxy to connect to the Web.

    – or –

    • Online with Proxy if you connect to the Web via a proxy. In this case, you need to specify the proxy settings.

    Note: If you do not know what option to choose, or if you do not know the proxy settings, ask your system administrator for assistance.
    Deactivate License

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  2. Click Finish to send data to SmartBear.

  3. ReadyAPI will inform you about successful deactivation:

    Message on deactivation success

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In case of an error

In case of an error, you will see a message explaining the problem.
If you are unable to solve the problem, contact our Support Team. We will be glad to help you.

See Also

License Deactivation

Manage fixed licenses
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