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Important Notice for ReadyAPI Customers |
ReadyAPI has moved to SmartBear License Management and from October 2023, file-based licensing will be retired. As of September 2023, all licenses issued for your subscription term will be ID-based licenses by default. If you are not currently on ID-based licensing, it's time to migrate immediately. File-based licensing will no longer be supported as of October 2023. This means that technical support requests related to file-based licensing will not be accommodated. If you encounter technical issues that you're unable to resolve, it could lead to service interruption. For customers still in the process of migration, we recommend reaching out to your Account Manager to discuss your migration plan. Alternatively, you can log a support request with our Customer Care Team for assistance.
For more details regarding licensing support, please refer to this link.
During online deactivation, ReadyAPI License Manager exchanges information with the SmartBear web site to deactivate your license and export it to a file.
Requirements
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To deactivate a fixed license online, you need a functioning Internet connection.
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The firewalls and proxies in your network should allow access to the
https://activation.smartbear.comweb site through port443. -
You need to have access to ReadyAPI on the computer on which the license was activated. If it is inaccessible (for example, the computer is broken) and you want to deactivate the license, contact our Support Team. We will be glad to help you.
Deactivation steps
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Select Help > License Manager in the ReadyAPI main menu.
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In the License Manager dialog, select the desired tool, or select any tool if you want to uninstall a bundle license. Click Uninstall License.
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The invoked Uninstall License wizard offers you to create a backup file of your license. In other words, Export it to a file. Select Save a backup and specify the path to where you want to store the file. Click Next.
If you do not want to export your license, you can select No, I don't need a backup. In this case, the License Manager deactivates your license without a backup. This action cannot be undone. 
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On the next page of the wizard, select
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Online if you do not use a proxy to connect to the Web.
– or –
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Online with Proxy if you connect to the Web via a proxy. In this case, you need to specify the proxy settings.
Note: If you do not know what option to choose, or if you do not know the proxy settings, ask your system administrator for assistance. 
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Click Finish to send data to SmartBear.
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ReadyAPI will inform you about successful deactivation:
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In case of an error
In case of an error, you will see a message explaining the problem.
If you are unable to solve the problem, contact our Support Team. We will be glad to help you.