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Important Notice for ReadyAPI Customers |
ReadyAPI has fully transitioned to the ID-based SmartBear License Management (SLM) system. We are now moving into the final phase of deprecation of file-based licenses. Customers still using file-based licensing need to plan for migration to SLM before September 30, 2025.
If you are still in the process of migrating or have yet to start, contact your Account Manager or SmartBear representative today. Our teams are ready to assist with smooth transition strategies. For additional support, please log a request with our Customer Care Team, who are standing by to help.
For further information and timelines, please refer to this page.
During online deactivation, ReadyAPI License Manager exchanges information with the SmartBear web site to deactivate your license and export it to a file.
Requirements
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To deactivate a fixed license online, you need a functioning Internet connection.
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The firewalls and proxies in your network should allow access to the
https://activation.smartbear.comweb site through port443. -
You need to have access to ReadyAPI on the computer on which the license was activated. If it is inaccessible (for example, the computer is broken) and you want to deactivate the license, contact our Support Team. We will be glad to help you.
Deactivation steps
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Select Help > License Manager in the ReadyAPI main menu.
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In the License Manager dialog, select the desired tool, or select any tool if you want to uninstall a bundle license. Click Uninstall License.
Click the image to enlarge it.
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The invoked Uninstall License wizard offers you to create a backup file of your license. In other words, Export it to a file. Select Save a backup and specify the path to where you want to store the file. Click Next.
If you do not want to export your license, you can select No, I don't need a backup. In this case, the License Manager deactivates your license without a backup. This action cannot be undone. 
Click the image to enlarge it.
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On the next page of the wizard, select
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Online if you do not use a proxy to connect to the Web.
– or –
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Online with Proxy if you connect to the Web via a proxy. In this case, you need to specify the proxy settings.
Note: If you do not know what option to choose, or if you do not know the proxy settings, ask your system administrator for assistance. 
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Click Finish to send data to SmartBear.
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ReadyAPI will inform you about successful deactivation:
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In case of an error
In case of an error, you will see a message explaining the problem.
If you are unable to solve the problem, contact our Support Team. We will be glad to help you.