|Important Notice for ReadyAPI Customers|
ReadyAPI has moved to SmartBear License Management and from October 2023, file-based licensing will be retired. As of September 2023, all licenses issued for your subscription term will be ID-based licenses by default. If you are not currently on ID-based licensing, it's time to migrate immediately. File-based licensing will no longer be supported as of October 2023. This means that technical support requests related to file-based licensing will not be accommodated. If you encounter technical issues that you're unable to resolve, it could lead to service interruption. For customers still in the process of migration, we recommend reaching out to your Account Manager to discuss your migration plan. Alternatively, you can log a support request with our Customer Care Team for assistance.
For more details regarding licensing support, please refer to this link.
During offline deactivation, you exchange data with the SmartBear license server via email. Also, ReadyAPI will offer you to export your license to a file.
We recommend that you perform online deactivation when possible. It is faster and easier than offline deactivation. Choose offline deactivation only if you cannot perform online deactivation for some reason.
Select Help > License Manager in the ReadyAPI main menu.
In the License Manager dialog, select the desired tool, or select any tool if you want to uninstall a bundle license. Click Uninstall License.
The invoked Uninstall License wizard offers you to create a backup file of your license. In other words, Export it to a file. Select Save a backup and specify the path to where you want to store the file. Click Next.
If you do not want to export your license, you can select No, I don't need a backup. In this case, the License Manager deactivates your license without a backup. This action cannot be undone.
On the next page of the wizard, select Offline.
Important: When you click Next, your license will be deactivated on your machine. If you do not perform the next step, you will not be able to activate your license again.
After you click Next, the wizard will display instructions on what you should do to deactivate the license on the SmartBear license server.
Please go to offline activation/deactivation page and choose the ‘Deactivate License’ action.
When you receive an email from the license server, check the I have received the confirmation email check box and click Finish to close the wizard and complete the deactivation.
In case of an error
In case of an error, you will see a message explaining the problem.
If you are unable to solve the problem, contact our Support Team. We will be glad to help you.