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Important Notice for ReadyAPI Customers |
ReadyAPI has fully transitioned to the ID-based SmartBear License Management (SLM) system. We are now moving into the final phase of deprecation of file-based licenses. Customers still using file-based licensing need to plan for migration to SLM before September 30, 2025.
If you are still in the process of migrating or have yet to start, contact your Account Manager or SmartBear representative today. Our teams are ready to assist with smooth transition strategies. For additional support, please log a request with our Customer Care Team, who are standing by to help.
For further information and timelines, please refer to this page.
During offline deactivation, you exchange data with the SmartBear license server via email. Also, ReadyAPI will offer you to export your license to a file.
We recommend that you perform online deactivation when possible. It is faster and easier than offline deactivation. Choose offline deactivation only if you cannot perform online deactivation for some reason.
Deactivation steps
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Select Help > License Manager in the ReadyAPI main menu.
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In the License Manager dialog, select the desired tool, or select any tool if you want to uninstall a bundle license. Click Uninstall License.
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The invoked Uninstall License wizard offers you to create a backup file of your license. In other words, Export it to a file. Select Save a backup and specify the path to where you want to store the file. Click Next.
If you do not want to export your license, you can select No, I don't need a backup. In this case, the License Manager deactivates your license without a backup. This action cannot be undone. 
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On the next page of the wizard, select Offline.
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Important: When you click Next, your license will be deactivated on your machine. If you do not perform the next step, you will not be able to activate your license again.
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After you click Next, the wizard will display instructions on what you should do to deactivate the license on the SmartBear license server.
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Please go to offline activation/deactivation page and choose the ‘Deactivate License’ action.
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When you receive an email from the license server, check the I have received the confirmation email check box and click Finish to close the wizard and complete the deactivation.
In case of an error
In case of an error, you will see a message explaining the problem.
If you are unable to solve the problem, contact our Support Team. We will be glad to help you.