Manual Activation Procedure

• Manual activation implies that you manually exchange files between the SmartBear web server and the License Manager PC. To be able to do this, you need to have a computer that has a working Internet connection. You will use this computer as an intermediary between the License Manager PC and the SmartBear web site: you will send files from the License Manager PC to the intermediate computer and then to the SmartBear web site, and will download files from the web site to the intermediate computer and then transfer them to the License Manager PC.

  The intermediate computer must have access to the My SmartBear section of our web site (https://my.smartbear.com). Please make sure that firewalls and proxies working inside your network allow access to this web site.

• Install AQTime (or the standalone License Manager utility) on the License Manager PC. This will install licensing modules are needed to perform the activation. If you are activating a Floating User license, we recommend that you use the License Manager utility.

Two more notes:

• The License Manager PC must be a physical computer. License activation on virtual machines is not supported. See Using AQTime on Virtual Machines.

• The computer, on which you are going to activate the license, must not have other license installed. You can activate only one AQTime license per License Manager. For more information on this and possible workarounds, see Using Multiple Licenses on One License Manager PC.

The manual activation procedure includes the following steps:

1. Start Activation on the License Manager PC

1. Open the License Activation wizard on the License Manager PC:

   • If you are going to activate the license via AQTime, launch AQTime on the License Manager PC. The AQTime licensing subsystem will search for an active license.

     If an active license is not found, AQTime will display a message box informing your about this. To open the License Activation wizard, click Activate in this message box.

     If an active license is found, you can run the License Management wizard by selecting Help > Activate or Deactivate License from AQTime’s main menu.

   -- or --

   • If you are going to activate the license using the stand-alone License Manager utility, launch it on the License Manager PC. To do this, click the operating system’s Start button (or Windows button) and then select All Programs > SmartBear > License Manager > Activate Product Key from the ensuing menu. The utility’s user interface includes the same tabbed pages and controls as AQTime’s License Activation Wizard does.

2. If your computer is not connected to the Web or does not have access to the SmartBear licensing web sites (https://ls1.smartbear.com or https://ls2.smartbear.com, port 443), AQTime will display a notification message and will suggest using offline (manual) activation. Choose using the offline (manual) activation mode.

3. The wizard will display some information about the manual activation process. Click Next to proceed. The wizard will pass on to the next page where you need to specify the file name.

2. Collect Information About Your License Manager PC

To generate activation data, we need some information about your License Manager PC’s hardware. The wizard collects this information automatically and saves it to a .c2v file on your computer. You will see the file name in the wizard.

If you are activating the trial license, the wizard will also display the trial license key. Remember it or write it down.

3. Exchange Data With the SmartBear Web Site

Now, you need to pass the file storing the hardware-specific data of your License Manager PC to the SmartBear web site. To do this:

1. Transfer the .c2v file generated in the previous step to the intermediate computer.

2. On the intermediate computer, launch any web browser and open the following URL in it (this URL is also mentioned in the License Activation wizard running on the License Manager PC):

   https://my.smartbear.com/manual-license-activation/

3. On the opened web page, specify your license key and the name of your .c2v file. Click Send File. This will upload the file to the SmartBear web site. Note that transferring the file may take some time.

4. The web site will process the file and generate activation data for your License Manager PC.

   After the web site generates the activation data, it will display a download link for the file that stores this data (this file has the .v2c extension). Download the .v2c file to the intermediate computer.

5. Transfer the .v2c file with activation data from the intermediate computer to your License Manager PC.

4. Apply the Activation Data

After you have downloaded the activation data file and copied it to your License Manager PC, you can apply the activation data to this PC:

1. On the License Manager PC, click Next in the License Activation wizard. This will display the wizard’s next page with an edit box on it.

2. Specify the name of the activation data file (.v2c) in the edit box and click Activate. This will save the activation data on the License Manager PC.

5. Finalizing the Activation

If the activation succeeds, the wizard will display a page notifying you that the license has been successfully activated. You can close the wizard then.

In case of an error, the wizard will display a message notifying you about the problems. Try to solve the problems and activate the license again. For information on how to solve possible problems, you can use the Troubleshooting and How To section of this Licensing Guide.