Applies to Zephyr Scale Cloud, last modified on December 06, 2021.

Even though Zephyr Scale Cloud is designed to make your life easier, challenges may still arise as you figure things out and the app grows. Here are some frequently asked questions and answers.

What’s the purpose of test plans?

Test plans provide a high-level view of your entire test initiative. You can customize test plan fields to track scope, risks, strategy, pass/fail criteria, test bed, etc. Associate test cycles with a test plan to better track test executions. There are also several reports you can filter by test plan, which aggregate all stats/results from the child test cycles linked to the test plan. You aren’t required to use test plans with Zephyr Scale Cloud, but they are incredibly useful if you choose to do so.

Does Zephyr Scale Cloud support traceability links with issues in Jira?

Yes, Zephyr Scale Cloud is tightly integrated with Jira, so you can link test cases, test cycles, and test plans to any issue type in Jira. Zephyr Scale Cloud also offers traceability reports to track traceability and coverage.

Does Zephyr Scale Cloud support versioning for test cases?

Yes, basic versioning functionality is available for test cases. Version control is enabled by default and allows teams to collaborate and manage multiple versions of test cases in parallel while maintaining data integrity and providing an audit history of changes. Versions can easily be viewed and compared for audit purposes.

Is it possible to change the order of test cases in a test cycle?

Definitely. The order of test cases within a test cycle can be set from the Cycles view. Just drag and drop test cases into whatever order you prefer, and this order is reflected in the Test Player. Zephyr Scale Cloud does not currently support the "test suite/set" functionality, which allows you to organize groups of test cases outside of a test cycle, though you can use folders to organize your test cases.

Does Zephyr Scale Cloud support call-to-test functionality to reuse test cases?

Yes, Zephyr Scale Cloud supports call-to-test. Instead of duplicating or copying/pasting test cases or steps, break them down into smaller, reusable pieces to construct new tests and achieve larger end-to-end testing scenarios. That way, test cases can be referenced (or called) into other test cases to enhance reuse.

Does Zephyr Scale Cloud support test cases with parameters?

Yes, Zephyr Scale Cloud supports parameters within test cases.

Does Zephyr Scale Cloud support agile methodologies?

Yes, with Zephyr Scale Cloud, small and agile teams can manage testing in a lightweight and straightforward fashion. You can create and link test cases or acceptance tests to user stories/bugs and create test cycles directly from the Jira issue or the kanban board.

Does Zephyr Scale Cloud support data-driven test cases?

Yes, Zephyr Scale Cloud supports test data to be used within test cases. 

Does Zephyr Scale Cloud support BDD (Behaviour-Driven Development)?

Yes, Zephyr Scale Cloud supports BDD type test cases.

Does Zephyr Scale Cloud offer a REST API to automate tasks or integrate with automated testing tools?

With our REST API, which is free when you install Zephyr Scale Cloud, you can access testing data from Jira and carry out a variety of useful tasks, such as migrating from another tool by importing your data, integrating with automated testing tools, and more. By using the API, you can publish automated test-execution results to Zephyr Scale Cloud and use our powerful reporting to view metrics on your entire testing process. The API is HTTP-based and can be used from any framework, programming language, or tool.

Does Zephyr Scale Cloud support custom fields?

Absolutely! Zephyr Scale Cloud supports custom fields for test cases, test cycles, and test plans.

Does Zephyr Scale Cloud offer reporting options?

Yes, Zephyr Scale Cloud offers a range of cross-project reporting (24 out of the box!). There are also a few legacy reports that will eventually be redeveloped for the new reporting suite. Custom reports are not supported at this time.

Does Zephyr Scale Cloud support Jenkins?

Yes! Check out the documentation for more information.

Does Zephyr Scale Cloud support importing/migrating test cases?

Yes, you can import test cases from CSV files or from other Zephyr Scale instances using the importing wizard.

Does Zephyr Scale Cloud supports gadgets?

Yes, Zephyr Scale Cloud has 19 gadgets for your Jira dashboard.

Does Zephyr Scale Cloud supports JQL functions?

Zephyr Scale Cloud does not support JQL functions at this time, but this feature is on our improvement requests backlog.

How does Zephyr Scale Cloud pricing work?

Atlassian requires that you purchase the same license level for apps as you have for your base product. Here’s the explanation. There is, unfortunately, no way to purchase a lower license tier for apps at this time.

Can I extend my Zephyr Scale Cloud evaluation?

Users can evaluate Zephyr Scale Cloud for 30 days. Customers with a valid Jira annual subscription can apply for an extended evaluation of Zephyr. Please contact Zephyr Sales team at zephyrteam@smartbearmail.com.

Are you planning on providing your apps at no cost for non-production/sandbox environments if your customer has a paid version in production?

You can get a free 30-day trial from Atlassian Marketplace. This period can only be extended by Atlassian, for another 7 days.

Are you planning to move to Atlassian Forge? If yes, by when?

We currently do not have any plans to move to Atlassian Forge.

How do I migrate Zephyr Scale data from Jira Server/Data Center to Jira Cloud?

You can use Atlassian’s Jira Cloud Migration Assistant (JCMA) to migrate Zephyr Scale data from Jira Server/DC to Jira Cloud. Check out the Cloud Migration Guide for details.

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