Whenever you connect to HipTest from TestComplete, the latter asks you to specify your HipTest account and password. The values you specify depend on how you sign in to HipTest:
If you created a HipTest account ...
... you use the email and password you specified for this account.
If you signed in with a GitHub or Google account ...
... you use the email of your GitHub or Google account. As for the password, you need to configure it in HipTest:
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Log in to HipTest using your GitHub or Google account.
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Go to your profile settings (https://app.hiptest.com/profile).
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On the Profile page, change the password:
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Use this password for logging in to HipTest from TestComplete.
See Also
HipTest Integration
Import HipTest Scenarios
Bind TestComplete Project to HipTest Project
Update Login Credentials