Free an Offline Fixed User License

Applies to ReadyAPI 3.40.1, last modified on June 17, 2022

This page is related to new SmartBear ID-based licenses that we’ve introduced in ReadyAPI 3.8.1.
For information on regular file-based licenses that are also used in version 3.40.1, see File-Based Licenses.

Why you may want to free a license

When you activate an Offline Fixed User License, the SmartBear License Servers bind the license to your computer. This means the license cannot be used on another machine. If you want to move your ReadyAPI instance to another computer, you need to release the license on your machine first. See below for details.

Requirements

To free the license, you will need assistance from your license administrator. They will need to perform some actions on the SmartBear Licensing Portal available on the Web.

1. User actions

  • Start ReadyAPI

  • Go to Help > License Manager

    ready license manager

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  • It is possible that you use multiple licenses at a time. For example, you might have one license for one of ReadyAPI modules, and another one – for other modules. In this case, select the product license to be uninstalled and select Uninstall Offline License.

    Ready Uninstall Slm

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    Ready Confirm Uninstall Slm

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  • This will initiate the detaching procedure –

    • Remove the license data from your computer, and
    • Form fingerprint data with information on your computer and license.

    Save the fingerprint data to the clipboard, and then pass this fingerprint data to your license administrator. They will need to upload this data to the SmartBear Licensing Portal and complete the license removal. See below:

    After you pass the fingerprint data to your license admin, you can close the dialog box and close ReadyAPI. You can uninstall it then.

    Ready Uninstall License

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2. License administrator actions

Requirements

You will work with the SmartBear Licensing Portal available on the Web. If you are working in a private network, you will have to find a computer that has access to that Portal.

Steps to follow

  • Log in to the SmartBear Licensing Portal as a license administrator: License Management | SmartBear.

  • On the Portal, find your Offline Fixed User license, and click Free Offline License.

    slm License Portal

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  • In the subsequent dialog box, click on ‘Insert Its content’ to upload the fingerprint data you received from the licensed user and click Upload the file and free the seat. This will update the license database.

    SLM Insert Fingerprint

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    Note: The “Upload...” button remains disabled until you upload or insert valid fingerprint data.

    slm Upload Fingerprint

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    slm Free Offline

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    You can now activate the license on another computer.

Convert Offline Fixed User license to Online

To convert an Offline Fixed User license to an online one, you need to perform the steps described above for each license seat.

SLM Portal Convert License

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SLM Portal Convert License Action

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See Also

ReadyAPI – Licensing in Private Networks

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