Possible Issues With Trial Licenses

Applies to ReadyAPI 3.8, last modified on June 21, 2021

This page is related to file-based licenses — a regular license type used in ReadyAPI 3.8. For information on the new ID-based license type, see SmartBear ID-based Licenses.

Below is a list of error messages you might encounter when activating a trial license.

Common cause: ReadyAPI sent your request for a trial license to the SmartBear licensing server, however, it has not received any answer from the server, because the server is experiencing issues or there is a network malfunction.

Suggested solution: Request the trial later or contact the SmartBear Support Team.

Common cause: ReadyAPI sent your request for a trial license to the SmartBear licensing server, but the server is experiencing some issues and cannot respond to the request.

Suggested solution: Request the trial later or contact the SmartBear Support Team.

Common cause: ReadyAPI sent your request for a trial license to the SmartBear licensing server, but the server is experiencing some issues and cannot respond to the request.

Suggested solution: Request the trial later,or contact the SmartBear Support Team.

Contact support

If you cannot find the error message above, please contact SmartBear Support.

See Also

Trial License
License Types
Troubleshooting

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