 |
Important Notice for ReadyAPI Customers |
ReadyAPI has moved to SmartBear License Management and from October 2023, file-based licensing will be retired. As of September 2023, all licenses issued for your subscription term will be ID-based licenses by default. If you are not currently on ID-based licensing, it's time to migrate immediately. File-based licensing will no longer be supported as of October 2023. This means that technical support requests related to file-based licensing will not be accommodated. If you encounter technical issues that you're unable to resolve, it could lead to service interruption. For customers still in the process of migration, we recommend reaching out to your Account Manager to discuss your migration plan. Alternatively, you can log a support request with our Customer Care Team for assistance.
For more details regarding licensing support, please refer to this link.
Below is a list of error messages you might encounter when activating a trial license.
License could not be downloaded
Common cause: ReadyAPI sent your request for a trial license to the SmartBear licensing server, however, it has not received any answer from the server, because the server is experiencing issues or there is a network malfunction.
Suggested solution: Request the trial later or contact the SmartBear Support Team.
The trial license couldn't be downloaded due to an internal error on server
Common cause: ReadyAPI sent your request for a trial license to the SmartBear licensing server, but the server is experiencing some issues and cannot respond to the request.
Suggested solution: Request the trial later or contact the SmartBear Support Team.
Your request could not be processed at the moment
Common cause: ReadyAPI sent your request for a trial license to the SmartBear licensing server, but the server is experiencing some issues and cannot respond to the request.
Suggested solution: Request the trial later,or contact the SmartBear Support Team.
Contact support
If you cannot find the error message above, please contact SmartBear Support.