Avoid Service interruption - Migrate your License before October 2023

Applies to ReadyAPI 3.53, last modified on June 26, 2024
Important Notice for ReadyAPI Customers

ReadyAPI has fully transitioned to the ID-based SmartBear License Management (SLM) system. We strongly encourage users still utilizing file-based licensing, including key-based and ProtectionLS floating licenses, to migrate before the September 1, 2024 deadline to avoid commercial impact. Please be aware that support for file-based licensing has ended and technical support is no longer available, which may lead to unresolved technical issues.

If you cannot migrate from file-based licensing before September 1, 2024, it is crucial to contact your SmartBear representative immediately to align with our deprecation plans and avoid disruptions. Additionally, retaining file-based licenses for any solution expansions or renewals after this date will result in a service charge of up to 30% of the renewal or expansion invoice value to cover the extension costs. To avoid these charges, please initiate your migration now.

If you are still in the process of migrating or have yet to start, contact your Account Manager or SmartBear representative today. Our teams are ready to assist with smooth transition strategies. For additional support, please log a request with our Customer Care Team, who are standing by to help.

Effective September 1, 2024, we will apply a service charge for renewing or extending file-based licensing. This notice is to alert all users that we are phasing out this licensing model. We strongly encourage you to migrate to SmartBear ID-based licensing as soon as possible to avoid additional charges.

SmartBear ID-based licenses are a new proprietary license management option we started using in ReadyAPI 3.8.1. Also known as SmartBear License Management (SLM), it replaces our current 3rd party license management, putting flexibility, control, and security in your hands. You’ll gain visibility into how licenses are used and release unused licenses to those who need them most. SLM also offers offline support for organizations with restricted networks. Please read here to learn more about ID-based licensing and SLM.

The migration process involves 5 steps:

  • Identify your readiness status.

  • Address any company information requirements if internal approval is needed.

  • Run any Proof of Concepts needed to ensure it will work in your organization and won't break any processes or pipelines.

  • Identify the users migrating over and make them aware of the license change.

  • Work with Smartbear to get your licenses assigned to the users and converted if they work in private networks.

We have prepared a Readiness Checklist to help you identify where you are in readiness planning.

You can contact your SmartBear Account Representative or SmartBear Support for assistance in getting started.

If license management is managed by another person within your organization, we ask that you communicate this update to them and ask them to contact SmartBear to plan the next steps.

See Also

Migrating to ID-Based Licensing for ReadyAPI
Licensing Overview
Activate and Use ReadyAPI

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