Troubleshoot Fixed Licenses
Important Notice for ReadyAPI Customers
ReadyAPI has fully transitioned to the ID-based SmartBear License Management (SLM) system. We are now moving into the final phase of deprecation of file-based licenses. Customers still using file-based licensing need to plan for migration to SLM before September 30, 2025.
If you are still in the process of migrating or have yet to start, contact your Account Manager or SmartBear representative today. Our teams are ready to assist with smooth transition strategies. For additional support, please log a request with our Customer Care Team, who are standing by to help.
For further information and timelines, please refer to this page.
Below is a list of error messages that you might encounter when activating, deactivating, or renewing fixed licenses.
Failed to activate the license. It looks like you don't have an active Internet connection or
Failed to activate the license. If the problem persists, please contact SmartBear support.
Common cause: You are trying to activate a new fixed license online, but the network security blocks the connection to the SmartBear license server (https://activation.smartbear.com) at port 443.
Suggested solution: Try offline activation or reach out to your network administrator to resolve the connection issues.
Common cause: You are trying to activate a license that has already been activated on a different computer or the same computer under a different user account.
Suggested solution: Deactivate the license on the computer that is currently using it before activating it on this computer. You can also use a floating license to access the same license from multiple computers without deactivating it.
Common causes:
The license file was renamed.
You are activating a file-based license, and the file is locked for reading.
Suggested solutions:
Make sure the license file is not renamed. If necessary, download the license file using the link in the email you received from the SmartBear license server.
Close the application that locks the file and try again. If you do not know which application locks it, restart your computer and then activate the license again. Contact the SmartBear Support Team for assistance, if needed.
Common cause: You are trying to activate a time-limited license before the license period starts.
Suggested solution: Wait for the license period to start or contact the SmartBear Support Team.
Common cause: The license file is corrupted.
Suggested solution: Download the license file using the link in the email you received from the SmartBear license server. If this does not help, contact the SmartBear Support Team.
Common cause: The license file contains a license for a different tool (ReadyAPI Test, ReadyAPI Performance, or ReadyAPI Virtualization).
Suggested solution: Make sure you are activating the license for the appropriate tool.
Common cause: The license file was renamed.
Suggested solution: Download the license file using the link in the email you received from the SmartBear license server. Do not change the name of the license file.
Contact support
Important
If you cannot find the error message above, please contact SmartBear Support.