Update Steps

1. Prepare the application server

2. Back up your data

3. Download the installation utility

4. Run the installation utility

5. Specify the actual path to the FileExchange IIS application

6. Complete the update

Before starting the upgrade, ensure all users are logged off. Then, open a command prompt and issue the iisreset command on the application server to terminate any open connection to the server.

Make sure to perform a full backup of the web server (if you use a physical server) or take a snapshot (if you use a virtual server). This allows you to roll back to the working state easily, if any issues occur during the upgrade.

You also need to create a backup of the SoftwarePlanner database. To learn how to do that, see How to: Back Up a Database.

The upgrade is available only if you use one of the 12.90 or 12.80 version builds.

Release 14.0 includes only an installation executable. Follow the link below to download this file to your application server.

Installation Utility

On your application server, open Windows Explorer and navigate to the directory to which you have downloaded the installation executable. Double-click it. The installation utility will automatically detect the existing QAComplete (or ALMComplete) instance and suggest to update it. Accept, then follow the wizard instructions.

During the installation, your database and user data will be preserved.

After installation, if the FileExchange IIS application is located in a non-default directory (other than C:\inetpub\wwwroot\FileExchange), specify the correct path in the product registry keys:

1. Open the registry editor. To do this, click Start > Run, type regedit, and press Enter.

2. Navigate to the following registry keys:

   HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Pragmatic Software\agSPEnt

   HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Pragmatic Software\Server Information

3. Set the FEDir value of both these keys to the correct path to the FileExchange application.

If the FileExchange IIS application is located in the default directory, skip this step.

Restart the product server after the update to avoid any possible issues.

Do not forget to check if the update was successful. To learn how to do this, see Validate Update.