Validate Update

Applies to QAComplete 14.4, last modified on June 20, 2024

To validate the upgrade:

  1. Check the Version and Build

    Log in to the application and click  > Setup:

    QAComplete Update: Check the versions and build
  2. Verify Permissions for Security Administrators

    While logged in to the application, click  > Setup and go to Security > Security Groups in the left side navigation panel. Click Manage Security Rights for your Security Administrator group. Ensure that Full Access is checked, so that your Security Administrators have permission to all features.

    Always have at least one user in a Security Administrator group will full permissions to all features.
  3. Check Email Delivery

    Navigate to any page listing items (Defects, Requirements, etc.), hover over an item and click  Email. Send yourself an email. Verify the email arrives in your inbox.

  4. Check Email Alerts

    Update the item that will trigger an email alert for you. Verify the email arrives in your inbox (this may take up to 10 minutes for the alert to be sent).

  5. Check Support Manager (For ALMComplete Users Only)

    If you are using Support Ticket Manager, go to  > Setup > Support Manager and check that the URL for any of your ticket managers successfully loads.

  6. Check the REST API Service

    Open a browser on your application server and navigate to the following URL –


    You should see the following page:

    QAComplete Update: Rest API result

    Click the image to enlarge it.

  7. Check the Web Service

    Log in to your application server and go to the Web Service page –


    You should see the following page:

    QAComplete Update: SOAP Web Service

    Click the image to enlarge it.

    You can test the service by using the GetLoginInfo method. Locate the method on the page and click it:

    QAComplete Update: Test the web service

    Click the image to enlarge it.

    Enter the application code agSPEnt, and the email and password you use to log in to the application. Click Invoke.

    The web service will return an XML document with your UserId, AppCode, ProjId and DeptId:

    QAComplete Update: Check the service response

    Click the image to enlarge it.

See Also

Upgrade Legacy Versions

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