Technical Support

For a list of online help resources, see More Information on LoadComplete.

1. Select Help | Contact Support Team from LoadComplete main menu. This will invoke the Contact Support Team dialog.

2. (Optional) In the dialog, select the Attach an archive containing the project to my support request check box if you want LoadComplete to put the currently opened project in an archive and to attach it to your request. If you do not want to attach the archive, clear the check box. However, we recommend that you attach your project since it can help our support team solve your problem quicker.

3. (Optional) Select the Attach system information to my support request check box if you want LoadComplete to collect some system information and attach it to your request. To preview the collected system information and make a decision whether you want to send it to our support team, click the View the system information file contents link at the bottom of the dialog. This will invoke the System Information dialog, in which you can preview the information to be attached to the request.

   If you do not want to attach this information to your request, clear the check box. However, we recommend that you attach this information since it can help our support team solve your problem quicker.

4. Click the Continue button in the Contact Support Team dialog. LoadComplete will load the web page with the Contact Support Form from the SmartBear web site to your web browser:

   support.smartbear.com/message/?prod=LoadComplete

   Fill in the required fields in this web form. Note that your contact information, the product name and version are specified automatically in the appropriate fields when you proceed to this web page from the Contact Support Team dialog. You only need to describe your problem in the appropriate fields.

5. Click Submit in the Contact Support Form to submit the request.

The support team will answer you via e-mail and all further communication will be made via e-mail. However, to start the conversation, please use the Contact Support Team dialog in LoadComplete and the Contact Support Form on our web site.