Applies to LoadComplete 4.97, last modified on May 20, 2019

After installing and activating your LoadComplete license, the License Manager saves the activation information on your hard drive. This information may be lost when you are installing a newer operating system. This depends on the mode in which the operating system is installed.

The Windows operating systems can be installed in the upgrade mode. In this mode, the installation program can preserve the files, applications and settings you use on the previous OS. So, if the installation preserves the files, applications and settings, then renewing the LoadComplete license is not needed. If the installation does not save your files, applications and settings, you will have to perform special actions for renewing your LoadComplete license.

So, before updating the operating system, you need to check whether it can be installed in the upgrade mode or not. If the upgrade mode is unavailable, you will have to deactivate the LoadComplete license before installing the operating system and activate LoadComplete after installing the newer OS. See below for more information.

How to Determine Whether the Upgrade Is Possible?

Typically, Microsoft operating systems can be installed in upgrade mode on previous versions of the OS. For instance, Windows 8 can be installed in upgrade mode on Windows 7. That is, if you upgrade the operating system from Windows 7 to 8, there is no need to renew the LoadComplete license.

Some versions of the Windows operating system cannot be installed in upgrade mode on the operating system you use. For instance, you cannot upgrade a 32-bit OS to a 64-bit version, or upgrade from a higher edition to a lower one (like from Windows 7 Ultimate to Windows 10 Home). One more example is Windows 7 cannot be installed in upgrade mode on Windows XP and earlier operating systems. So, if you are installing Windows 7 over XP, you will have to renew your LoadComplete license.

For more information on whether the installation in upgrade mode is available, see the operating system’s documentation.

Renewing LoadComplete License

If the operating system cannot be installed in upgrade mode, follow these steps:

  1. Before installing the operating system: deactivate your License Manager as it is described in the Deactivating and Moving LoadComplete Licenses topic.

    Deactivation will unbound your license from the License Manager PC. After this you will get the new license key, which you can obtain on the LoadComplete page of the My SmartBear section of our web site.

  2. Install the newer operating system.

  3. Use the new license key to activate your license on the License Manager PC. See Activating Licenses for detailed information on how to do this.

Note: If you have the Floating User license, you will need to perform these steps only if you are updating the operating system on the License Manager PC. There is not need to do anything on workstations, where LoadComplete is installed.

See Also

Renewing Licenses

Highlight search results