License administrators use the Licensing Portal to assign, revoke, and manage the license use.
Start
Log in to the Portal using your SmartBear account:
To manage licenses, you need to have the license administrator role.
The Portal displays information on all the licenses you can manage. Here is a sample view of the Portal:
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If you work in an organization where several persons buy licenses, you might need to select a customer from the list in the top right corner.
View whom a license is assigned to
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Find the product and license in the Portal.
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Expand the license node to see SmartBear accounts to which the license seats have been assigned:
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Assign license
Option 1 — Assign a license to one user
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Find your product and license on the Portal.
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Enter the user email and click Assign (this button is disabled until you enter a valid email address):
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The Portal will check if a SmartBear account is associated with the specified email.
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If an account is found, the Portal will ask for your confirmation for the assignment. After you confirm, the Portal will send an email to the user notifying them about the license assignment.
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If no account is found, the Portal will show a message box asking you to invite the user:
Click Invite User.
The Portal will create a new SmartBear account for the specified email address and will send a message to that address asking the user to complete the account creation. The user will need to follow the link in the message and set a password for their account. After this, they can download their SmartBear product, install, and run it using the created account (see Activate and Use Licenses).
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If you need to assign a license to multiple users, use the bulk assignment procedure or share a license by using a link (see below).
Option 2 — Share a license by link
You can use this approach to quickly share licenses with your teammates. It works both for those who have a SmartBear account and for those who don’t have it yet:
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Find your product and license on the Licensing Portal and click
Share License by Link. -
In the subsequent dialog box, click Generate to get a URL matching the license and then copy this URL to the clipboard:
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Send the URL to those to whom you would like to assign the license. They will use it to get a license seat (see below).
You can send the link to the users who already have a SmartBear account and to those who don’t have it yet.
After assignment, a Fixed User license cannot be reassigned. Choose the assignees carefully for this license type! -
After users receive the license URL, they should open it in a browser and follow the instructions they will see on the screen:
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They will need to log in to the Licensing Portal. If they don’t have a SmartBear account for this, they need to create one (they can do this from the Login form).
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The Portal will display a message box asking for the license acceptance. They need to confirm they will use the license:
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Option 3 — Bulk assignment
You can use this approach to assign license seats to your teammates who have a SmartBear account:
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Find your product and license on the Portal and click
Bulk Assign. -
In the subsequent dialog, select the desired user accounts, click Enter the user email, and click Assign (this is disabled initially and remains disabled until you enter a valid email address):
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If the person is using the license on two or more machines, the Portal will display a dialog showing information on the machines used:
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Check if the license is in use
Find your product and license in the Portal and look at the License status column. It will tell you if the license is in use or not.
Idle time will report the idle period.
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Release a license (Disconnect a user)
It’s quite possible for a user to be consuming the license seat without working with the product. For instance, that user may forget to close the product before going home. In this case, you may want to release the user’s license seat (disconnect that person from the license server) and make the license available to other users. To do this:
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Find the product and license in the Portal.
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Look at the License status and Idle time.
If they indicate the license can be released, click Disconnect to release the license:
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If the person is using the license on two or more machines, the Portal will display a dialog asking you to specify the machine for disconnection:
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Don’t confuse releasing of a license (or disconnecting a user) with license revoking. Releasing (or disconnecting) terminates the use of the license by some user, but keeps this user in the list of assignees (that is, in the list of those who can use the product). Revoking removes a user from this list.
Revoke a license
If a user doesn’t need a license any more, you can revoke that license.
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In the Licensing Portal, find your product and license. Expand the license node.
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Find the user account in the list. Check the License status and Idle time column to ensure the user is not working with the product.
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Click
to revoke a license from the user:
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You can then assign the license to another user. See above.
Note: Revoking works differently for Floating and Fixed User licenses:
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Floating license: A license administrator can revoke it at any time. There are no limits on the length of usage periods and the number of revokes.
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A Fixed User license can be revoked two times a month only, and the time period between them should be longer than 2 hours.
Manage license administrators
A license administrator can give administrator permissions to other persons or remove these permissions from existing administrators.
To manage the administrator list, click 
at the top of the page. This will invoke the following dialog box:
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Users who can manage licenses have the Is Admin check box selected in this dialog.
These persons can manage all the licenses that you see on your Licensing Portal screen.
Add a person to the list of license administrators
If the person has one of your licenses:
— Type their account email in the Search box (you can enter a part of the email address) and select the Is Admin check box next to the person’s name in the list of found users:
You can select multiple persons that way.
Click Apply to save the changes.
If the person doesn’t have any license yet or has no SmartBear account:
— Click 
and, in the subsequent dialog, enter the person’s email and click Invite License Administrator:
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If the Portal didn’t find a SmartBear account for the specified email address, it will create a new one and will send an email message to that address asking that person to complete the account creation.
The person must accept the invite and complete the account creation before you are able to add them to license administrators.
If your license administrators are off, and you need to add another person to the administrator list, please contact our Customer Care Team.
Remove a person from the list of license administrators
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Find a person in the list of license administrators;
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And clear the Is Admin check box next to the account name. Click Apply to save the changes.
A license administrator is a person who controls and manages licenses on your side. That can be a different person than those who run SmartBear products.
A SmartBear account is the email address and password you use to consume product licenses and to log in to SmartBear online services and portals.
A license administrator is a person who controls and manages licenses on your side. That can be a different person than those who run SmartBear products.
A SmartBear account is the email address and password you use to consume product licenses and to log in to SmartBear online services and portals.
See Also
SmartBear License Management Documentation
License Types
Activate and Use Licenses