Activate and Use Fixed User Licenses

A Fixed User license strictly defines users who can consume the license seats. These licenses can be used by individuals as well as by organizations.

Assign the license

In general, the person who purchases and manages the license is not the person who will run the product. So, by default, the Fixed User license is not assigned to anybody. The license administrator should assign it to a user.

Here are the instructions for the license administrator:

  1. If you don’t have a License Management account, you must create one. This is simple: when you request a trial or purchase a license, we send a notification email with a link to complete your account creation. Click this link and set a password for your account in the License Management portal.

    If you have a SmartBear account, log in to the License Management portal:


  2. In the portal, find your product and license. Enter the email of the person who will use the license and click Assign:

    Assign Fixed User licenses
  3. If your license has multiple seats, repeat the previous step for every seat.


  • The Assign button remains disabled until you enter a valid email address.

  • If the person to whom you assign the license seat has no SmartBear account, the portal will send them an email asking them to finish the account creation. They need to follow the link in this email and specify a password for their account. After this, they will be able to run the licensed product.

  • The easiest way to assign license seats to multiple users is to share the license by a link — you generate a special link for the license on the portal and send it to your teammates. They open the link in a browser to accept the assignment. This approach works even for those users who don’t have a SmartBear account yet. See details.

  • You can also quickly assign license seats to users who already have SmartBear accounts. See how it works.

Reassignment of fixed user licenses

Fixed user licenses have limits on revokes/reassignments, as follows:

  1. Scope

    • Fixed licenses can only be reassigned for the permanent transfer of the license to another authorized user if the original authorized user is no longer employed by the customer.

    • This requires written notice to SmartBear Software.

  2. Number

    • The number of revokes/reassignments is limited to one per seat in the license.

    • The reassignment allowance is transferable between seats in the same license. Accordingly, license administrators can reassign:

      • each seat once, or

      • one or more seats multiple times, up to the total number of seats in that license

  3. Time

    • The number of reassignments over the last 365 days can not exceed the number of seats in the license. License Management returns an error message once the limit on reassignments is reached.

For further information, please see SmartBear Terms of Use and product licensing documentation:

Use the license

Below are the instructions for the license user:

  1. Create a SmartBear account (if needed).

    When the license administrator assigns a license to you, they specify your email. The License Management tool searches for a SmartBear account associated with this email. You must complete the account creation if you don't have an account.

  2. Download and install a SmartBear product on your computer.

    Your computer needs a connection to the SmartBear license servers:









    Proxies and firewalls running in your network should allow access to these addresses. Ask your network administrator for assistance in configuring the proxies and firewalls.

    For standard SmartBear licenses, access is needed both at the product start and during the whole product run. A version for use in private networks is also available upon request, which does not need a permanent internet connection. Ask a SmartBear Sales Representative for more information.

  3. Run the product. On start, the product will ask you to specify your SmartBear account. Enter your account email and password if prompted. The product will connect to the SmartBear license server and will increase the use counter for the license.

    To release the license, simply close the product or turn off your computer. You can then run the product on another machine, if needed.

See Also

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