AlertSite can send WhatsApp notifications to mobile devices using a WhatsApp-enabled phone destination. Use WhatsApp alerts to deliver real-time incident notifications directly to on-call engineers and incident commanders.
Prerequisites
Before configuring WhatsApp alerts, make sure the following requirements are met:
- SMS recipient credits must be available in your account. WhatsApp notifications consume SMS-class credits.
- The destination phone number must be entered in E.164 format (country code followed by number, for example, +12025550100).
- Your organization must allow business messaging to the destination country or region.
Configure AlertSite
The configuration steps differ depending on which version of AlertSite you are using. To create a WhatsApp alert recipient or notifier, do the following:
AlertSite UXM
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Go to Alerts, then select Alert Recipients.
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Click New Recipient.
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Enter the recipient details in the fields provided.
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In the Phone Number field, enter the destination number in E.164 format.
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Click Add to save the recipient.
AlertSite 1.0
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Go to Notifiers.
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Click Add Notifier to create a new notifier.
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Set the Send a(n) field to WhatsApp message.
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In the To field, enter the destination phone number in E.164 format.
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Configure the notification behavior to meet your business needs:
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Select Enable availability notifications.
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In the Notify me after consecutive errors field, enter the number of errors that must occur before a notification sends.
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In the Stop notifying me after consecutive notifications field, enter the maximum number of notifications to send.
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Select Notify me when the error has cleared to receive recovery alerts.
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Click Save, then run a test notification to confirm delivery.
Business configuration guidance
Follow these recommendations to get the most from WhatsApp alerts:
- Reserve WhatsApp alerts for on-call engineers and incident commanders.
- Keep alert thresholds strict for high-priority monitors to avoid delayed incident response.
- Pair WhatsApp with email or Microsoft Teams for wider visibility during active incidents.
- Monitor SMS credit usage regularly, as WhatsApp notifications consume SMS-class credits.
| Note: | WhatsApp notifications use SMS-class credits. Make sure your account has sufficient credits before enabling WhatsApp alerts for multiple recipients. |
See Also
Alerts
Alert Delivery Methods
Creating Alert Recipients
Alert Templates
Alert Data Fields