This page is related to new SmartBear ID-based licenses that we’ve introduced in TestComplete 14.9.
For information on regular key-based licenses that are also used in version 15.40, see Key-Based Licenses.
About
This error message informs you about an unexpected issue which is connected not with your license settings, but with some other subsystems: network, memory, and so on.
If you are working in a private network, this message indicates that TestExecute could not connect to the On-Premise License Server you specified.
Solution
Please examine the error message and try to find the reason. If in doubt, or if the error persists, please contact the SmartBear Support Team.