Message - 'Our records say no license is assigned to your SmartBear ID'

Applies to TestExecute 15.40, last modified on May 21, 2024

This page is related to new SmartBear ID-based licenses that we’ve introduced in TestComplete 14.9.
For information on regular key-based licenses that are also used in version 15.40, see Key-Based Licenses.


This message indicates that the license servers have no information on TestExecute licenses assigned to your user account.


Before using the license, your license administrator should assign a license to you on the SmartBear Licensing Portal (that is available in the global Web) or on the On-Premise License Server running in your network. Most probably, they have not done this yet. Please contact them to clarify the situation and then try again.

If you don’t have a license, you need to buy one or start a trial.

Note on modules

TestExecute licenses can be applied to the entire product or its individual modules. If the message relates to a module or modules, you can choose to continue the run without using them. That is, you can turn them off and continue using other TestExecute features while waiting for the license seat.

If you select this option, you will need to enable the modules in the File > Install Extensions dialog box when you get the license:

Enable modules in the File > Install Extensions dialog box

Click the image to enlarge it.

See Also

SmartBear ID-based Licenses
Licensing Portal Documentation

Highlight search results