Message - 'The license administrator has interrupted your license session...'

Applies to TestExecute 15.40, last modified on May 21, 2024

This page is related to new SmartBear ID-based licenses that we’ve introduced in TestComplete 14.9.
For information on regular key-based licenses that are also used in version 15.40, see Key-Based Licenses.


This message indicates that your license administrator has temporarily disconnected your SmartBear ID from the license to free the license seat for another user. This could happen, for example, if you didn’t free the license (didn’t close the product) before going home.


You can use the license again once available seats appear. If there is an urgent need for the license, please ask your license administrator to free a license seat for you on the SmartBear Licensing Portal.

Note on modules

TestExecute licenses can be applied to the entire product or its individual modules. If the message relates to a module or modules, you can choose to continue the run without using them. That is, you can turn them off and continue using other TestExecute features while waiting for the license seat.

If you select this option, you will need to enable the modules in the File > Install Extensions dialog box when you get the license:

Enable modules in the File > Install Extensions dialog box

Click the image to enlarge it.

See Also

SmartBear ID-based Licenses
Licensing Portal Documentation

Highlight search results