This message is displayed when TestComplete Connector cannot communicate with HP Quality Center.
To resolve the problem, make sure that the HP Quality Center Connectivity Add-In is installed on your client machine. You can download it from the Add-ins Page of your Quality Center:
- Select Help | Add-Ins Page from the Quality Center main menu.
- Click the HP Quality Center Connectivity link.
- On the next page, click the Download Add-In link to start downloading the add-in (the TDConnect.exe file).
- After the file is downloaded, run it to install the add-in.