Free up a License Seat

Applies to TestComplete 15.64, last modified on May 16, 2024

This page refers to SmartBear ID-based licenses that we introduced from TestComplete 15.48 onwards.
For information on legacy key-based licenses, which are no longer being actively supported, see Key-Based Licenses.

This page explains how to free online ID-based licenses, that is, the licenses controlled by the SmartBear license servers available on the Web. If you are working in a private network, you use offline licenses, and you free them in a different way. For details, see Free an Offline Fixed User License and Free an Offline Floating License.

When you want to free your license seat

Your license, whether it is Fixed User or Floating, allows you to run TestComplete on different computers.

You consume a license seat when you are working with TestComplete: creating or running tests, or simply having the product open in your system.

To use TestComplete on another machine, you need to stop using it on your current computer. You can do this in several ways.

Option 1 — Close TestComplete

When you close TestComplete, it frees your license seat making it available for usage on another machine.

Note that TestComplete stores information on your SmartBear account on your computer, and you will not need to specify your email and password next time you launch the product on your machine.

Option 2 — Log out

In the top-right corner of the TestComplete window, right-click the profile icon and select Log out:

The 'Log out' link

TestComplete will ask your confirmation. Click Yes.

This will log you off of TestComplete and free your license seat (or seats if you have multiple licenses consumed). TestComplete will remove the information on your SmartBear account, and you will need to specify your email and password to consume the license.

Option 3 — Release individual module licenses

In the top-right corner of the TestComplete window, right-click the profile icon and click Disable for the module you don’t need the license for:

Free the license seat for a module

This will free the license seat for the module you’ve selected. You will remain logged in the licensing subsystem.

Option 4 — Free by admin

The license administrator can interrupt your session in the SmartBear License Management to free the license seat, or they can revoke the license. In this case, TestComplete will stop running and will display a notification message for you.

If the admin interrupted your license session, you can try consuming the license by re-running the product.

If the admin has revoked the license, then you are unable to use it unless they assign a license to you again.

See Also

SmartBear ID-based Licenses
Free an Offline Fixed User License
Free an Offline Floating License

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