If you have questions, problems or just need help with TestComplete, you can either contact our Support Teams or try to search for the needed information using the help resources located on our web site (communities, blogs, technical papers).
Contacting the Support Team
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In TestComplete, select Help > Contact Support Team from the main menu:
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This will invoke the Contact Support Team dialog:
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In the dialog, to pack your current TestComplete project suite to an archive and attach it to your request, select the Attach an archive containing the project suite to my support request check box. We recommend that you attach your project suite. It can help our Support team solve your problem faster.
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To collect system information and attach it to your request, select the Attach system information to my support request check box. The system information includes the version of your operating system, free memory, total memory, running processes, services, installed programs, user privileges, and other helpful data.
We recommend that you attach this information, because it can help resolve your problem faster.
To preview the collected system information, click the View the system information file contents link at the bottom of the dialog:
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Click Continue in the Contact Support Team dialog. TestComplete will load a web page with the Contact Support Form in your web browser:
support.smartbear.com/message/?prod=TestComplete
Fill in the required fields of this form.
Note: Your contact information, product name and version, and Customer ID are filled in automatically when you proceed from the dialog. If they are not filled automatically, you can find them in your purchase email or in the About dialog (Help > About).
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Click Submit to submit the request.
The Support team will answer you via email. All further communication will be made via email. However, to start a conversation, please use the Contact Support Team dialog in TestComplete and the Contact Support Form on our web site.
For information on our support policies, visit support.smartbear.com/about.
More Resources
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To get acquainted with the product faster, watch video tutorials and screencasts on our web site:
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You can ask questions, search for answers, exchange comments and suggestions in our SmartBear Community:
To post a question in the SmartBear Community, perform the following steps:
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Open the SmartBear Community portal.
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On the homepage, click Log In.
The system displays the Welcome to SmartBear Community page.
Note: If you do not have an account, register using your email address or GitHub account by clicking Register on the top right corner of the SmartBear Community portal. -
Select the relevant product community for the SmartBear application you are using.
For example, select the TestComplete product community to post questions related to the TestComplete application.
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On the Product Category page, select TestComplete Questions.
The selected product forum page opens.
Note: You can also select Suggest an Idea or Create an Article if you want to post other types of content. -
Select Ask a Question, located at the top right of the selected forum page.
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When the new page opens, enter the following details:
- Title: Enter a heading that describes your question.
- Body: Provide a description and include screenshots, if applicable.
- Attachments: Select Add Attachment to upload images.
- Tags: Select the appropriate tags or keywords.
- Review the details and click Publish.
Your question is available for discussion on the SmartBear Community portal.
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You can find answers to your question in the list of the frequently asked questions which is available at:
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Learn more about using TestComplete from blogs published at:
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Take part in TestComplete training seminars offered by our partners:
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Make sure you regularly visit our web site, smartbear.com, where you will find:
- News
- Updated support options
- Downloads, such as plugins and free tools
- Hot Stuff contributed by experienced users and the SmartBear team (solutions, code, script extensions, and more)
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You can download and install the complete TestComplete documentation: