File-Based Licenses
File-based licenses are no longer issued, activated, or supported as of October 1, 2025. All customers use SmartBear ID-based (SLM) licenses. Technical support for file-based licensing has ended, and service disruptions cannot be recovered through support.
If you are still using file-based licenses, do the following:
Contact your Account Manager to start the migration to SLM.
Review the File-Based License End-of-Life Policy for full timelines and support status.
Log a request with SmartBear Support for migration assistance.
Existing activated file-based licenses may continue to function temporarily, but SmartBear cannot guarantee access or resolve issues that arise.