A Newer Product Version Is Available

Applies to LoadComplete 4.97, last modified on May 20, 2019

LoadComplete displays this message when it detects an update for LoadComplete on the SmartBear website. To read about the update, click Yes in the dialog. Click No to close this message box without performing any actions.

To get the update
  1. Check if you have a maintenance subscription. You can do this on the My SmartBear portal:

    • Open the following page in your web browser:


      To log in to the portal, use your customer account credentials. You can find them in the email message you received from SmartBear when purchasing the product.

    • On the portal, go to the LoadComplete¬†4 page and find a link to the newer product version.

  2. If you find the newer version on the My SmartBear portal, this means you have a maintenance subscription. Download the newer version and install it on your computer.

    If you do not find the newer version on the My SmartBear portal, this means you do not have a maintenance subscription. To get the update in this case, contact our Sales Team:

    Phone:   +1 (978) 236-7900
    Web: http://support.smartbear.com/message/?prod=LoadComplete

    If you contact the Sales Team via the Web form, then when submitting your request, use the Technical Inquiry | Licensing request type. This will help us process your request faster. We will answer you via e-mail and all further communication will be made via e-mail. However, to start the conversation, please use the Web form.

See Also

How to Check for Available Updates

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