By default, every time you launch LoadComplete, it connects to our web site to check if a newer version of the product is available. This feature allows you to automatically check whether an update is available on our web site without visiting it.
If an update is found, LoadComplete displays a notification message about this. To install and use an update, you need to have a maintenance subscription. If you have an active maintenance subscription, the notification message box will contain a button for downloading and installing the update. Simply click this button and follow the instructions you will see on screen. Alternatively, you can download the newer version manually (see below).
If you do not have a maintenance subscription, or if automatic download and installation are not available for some reason, the notification message will contain a link to the web site where you can learn about the changes. You can check if an update is available to you on the My SmartBear portal (see below). If the update is not there, then contact the SmartBear Sales Team to get the update’s installation package.
To disable automatic checking for updates at LoadComplete startup, disable the Check for updates at startup option in the Tools | Options | General | Show Again Flags dialog.
At any time, you can check for available updates manually by selecting Help | Check for Updates from LoadComplete main menu.
The requests sent to SmartBear’s website do not contain personal information. They include only information about the product version you own and license activation information.
If you have a Free version of LoadComplete (which was available prior to version 4.5), you will not be able to update your LoadComplete version to a newer version.
You can download and install the product version updates available to you from our web site:
https://my.smartbear.com (My SmartBear Portal)
You can find the login credentials in the email that you received from SmartBear after purchasing the product.
Contacting the Sales Team
If an update is not available to you for some reason, contact our Sales Team:
|Phone:||+1 (978) 236-7900|
If you contact the Sales Team via the Web form, then when submitting your request, use the Technical Inquiry | Licensing request type. This will help us process your request faster. We will answer you via e-mail and all further communication will be made via e-mail. However, to start the conversation, please use the Web form.