The License Activated on the Virtual Machine Cannot be Used

Applies to AQTime 8.81, last modified on March 03, 2021

AQTime shows this message if it cannot use the license activated on a virtual computer.

Using AQTime on a virtual machine requires that:

  • You have a Floating User license.

  • The license key be activated on a physical computer (called the License Manager PC) in your network.

  • The virtual machine have a network connection to the License Manager PC.

If these requirements are not met (for example, if you have activated the license key on a virtual machine, not a physical computer), you will see this error message when you start AQTime.

Below are typical solutions. They depend on the license type you have:

Node-Locked License

To use AQTime with a Node-Locked license, you need to move AQTime from a virtual machine to a physical machine:

  1. Deactivate the license key on the virtual machine, as described in the Uninstalling and Moving Licenses topic in AQTime 8 Pro Licensing Guide.

  2. Uninstall AQTime from the virtual machine.

  3. Install AQTime on a physical machine.

  4. Start AQTime on the physical machine and activate your license key. For the license activation instructions, see Activating Node-Locked License in AQTime 8 Pro Licensing Guide.

Now, you can use AQTime on the virtual machine.

Note: If you currently have a Node-Locked license and need to use AQTime on a virtual machine, consider obtaining a Floating User license. To purchase a Floating User license, visit our web site or contact your local reseller.

To upgrade from a Node-Locked license to a Floating User license, please contact the SmartBear Sales Team:

Phone:   +1 (617) 684-2600
Web: http://support.smartbear.com/product-list/

If you contact the Sales Team via the Web form, then when submitting your request, use the Sales Inquiry > Licensing request type. This will help us process your request faster. We will answer you via email and all further communication will be made via email. However, to start the conversation, please use the Web form.

Floating User License

A Floating User license allows you to use AQTime on a virtual machine. However, you need to move the license from a virtual machine to a physical License Manager PC:

  1. Deactivate the license key on the virtual machine, as described in the Uninstalling and Moving Licenses topic in AQTime 8 Pro Licensing Guide.

  2. Install SmartBear License Manager on a physical computer in your network. (This computer and the virtual machine where AQTime is installed must be connected via the network.)

  3. Launch the License Manager utility on the License Manager PC and activate your license key. For the license activation instructions, see Activating Floating User License in AQTime 8 Pro Licensing Guide.

Now, you can use AQTime on the virtual machine.

For more information on AQTime’s licensing, see AQTime 8 Licensing Guide.

See Also

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