By default, every time you launch AQTime, it connects to the SmartBear web site to check if a patch or a newer version of the product is available. This feature allows you to automatically check whether an update is available on our web site without visiting it.
If an update or a patch is found, AQTime displays a notification message about this. To install and use an update, you need to have a maintenance subscription. If you have an active maintenance subscription, the notification message box will contain a button for downloading and installing the update. Simply click this button and follow the instructions you will see on screen. Alternatively, you can download the newer version manually (see below).
If you do not have a maintenance subscription, or if automatic download and installation are not available for some reason, the notification message will contain a link to the web site where you can learn about the changes. You can check if an update is available to you on the My SmartBear portal (see below). If the update is not there, then contact the SmartBear Sales Team to get the update’s installation package.
At any time, you can check for available updates manually by selecting Help > Check for Updates from AQTime’s main menu.
The requests sent to SmartBear’s website do not contain personal information. They include only information about the product version you own and license activation information.
Patches are available to all product users. To install them, no maintenance subscription is needed.
You can download and install the product versions and patches available to you from our web site:
Contacting the Sales Team
If an update is not available to you for some reason, contact our Sales Team:
|Phone:||+1 (617) 684-2600|
If you contact the Sales Team via the Web form, then when submitting your request, use the Sales Inquiry > Licensing request type. This will help us process your request faster. We will answer you via email and all further communication will be made via email. However, to start the conversation, please use the Web form.