To open a support case with AlertSite technical support, please use this link:
https://support.smartbear.com/message/?prod=Alertsite
For emergency issues, please call:
United States (toll free): 1-877-30ALERT (1-877-302-5378)
International: 1-954-312-0188
Please leave a detailed message or press * for an urgent matter. We will try to return your call within one hour.
Support Hours
12 AM – 8 PM EST (email)
8 AM – 8 PM EST (phone)
Monday – Friday, excluding US National Holidays
Emergency phone support is available after hours, as well.
Knowledge Base
Search through our Knowledge Base to find answers to your AlertSite questions.
Community
Visit the AlertSite community to ask questions to discuss AlertSite with other users.
Feature Requests
Use the AlertSite Feature Requests page to request new features or enhancements to existing features. These requests are reviewed directly by Product Management.