Technical Support and Resources

Last modified on May 22, 2024

To open a support case with AlertSite technical support, please use this link:

For emergency issues, please call:

United States (toll free): 1-877-30ALERT (1-877-302-5378)

International: 1-954-312-0188

Please leave a detailed message or press * for an urgent matter. We will try to return your call within one hour.

Support Hours

12 AM – 8 PM EST (email)

8 AM – 8 PM EST (phone)

Monday – Friday, excluding US National Holidays

Emergency phone support is available after hours, as well.

Knowledge Base

Search through our Knowledge Base to find answers to your AlertSite questions.


Visit the AlertSite community to ask questions to discuss AlertSite with other users.

Feature Requests

Use the AlertSite Feature Requests page to request new features or enhancements to existing features. These requests are reviewed directly by Product Management.

Additional Resources

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