To open a support case with AlertSite technical support, please use this link:
For emergency issues, please call:
United States (toll free): 1-877-30ALERT (1-877-302-5378)
Please leave a detailed message or press * for an urgent matter. We will try to return your call within one hour.
12 AM – 8 PM EST (email)
8 AM – 8 PM EST (phone)
Monday – Friday, excluding US National Holidays
Emergency phone support is available after hours, as well.
Search through our Knowledge Base to find answers to your AlertSite questions.
Visit the AlertSite forum to ask questions to discuss AlertSite with other users.
Use the AlertSite Feature Requests forum to request new features or enhancements to existing features. These requests are reviewed directly by Product Management.