The default logging level in Zephyr Scale Server is WARN. When you need to investigate Zephyr Scale Server behavior in detail, we recommend increasing the logging level to INFO or DEBUG. You should do this before performing the action you want to investigate.
Log in to your Jira Server as an administrator.
Go to > System.
Select Logging and profiling on the left.
In the Default Loggers section, click Configure logging level for another package.
com.smartbearpackages with the logging level
The new logging level remains in effect until Jira Server is restarted. You may need to repeat these steps again after each Jira restart.
Alternatively, you can change the logging level permanently by editing the log4j.properties file in the Jira installation directory, as explained in Atlassian documentation.
To learn more about logging in Jira Server, refer to Atlassian documentation: