This topic describes typical problems that may occur with license activation and usage:
License Check Problems -- Floating User Licenses
License Check Problems -- Node-Locked Licenses
Access to the License Manager Is Denied
All Product Instances Allowed by Your License Key Are Already Running
Another License for the Product is Already Activated on the Computer
Cannot Connect to the Sentinel LDK License Manager Service on Your Computer
Failed to Request the Trial License
License Deactivation Is Impossible
Problems With License Activation
The Activation Information Is Invalid
The License Activated on the Virtual Machine Cannot be Used
The License Key Has Already Been Used for Product Activation
The License Manager PC You Used Last Time Is Not Available Now
The Product License is Bound to Another Hardware
The System Time Has Been Changed on Your Computer or on the License Manager PC
Unable to Activate License on Virtual Machine
Unable to Activate the Trial License
Unable to Activate Two Licenses on the Same License Manager
Unable to Activate Your License
Unable to Deactivate Your License
Unable to Find an Activated Floating User License
Unable to Find an Activated License
Unable to Restore Your License
Warning on Activating the License on a Virtual Machine
To resolve licensing problems, you can use the Licensing Troubleshooter on our web site:
The troubleshooter will also help you collect information needed to submit a request to the SmartBear Support Team.
See Also
How To
AQTime License Types
How Licensing Subsystem Works
Activating Licenses