The license deactivation requires that TestLeft’s licensing management modules to be installed on your computer. That is why the license deactivation should be performed before you uninstall TestLeft.
If the license management modules on it are not available, the deactivation is impossible. This may happen due to various reasons. For instance, the licensing modules may be deleted or corrupted.
If you encounter a hardware or software problem that makes the license deactivation impossible, please contact the SmartBear Sales Team.
You can also try resolving the problem by using the Licensing Troubleshooter on our web site: