Applies to TestLeft 4.10, last modified on May 28, 2019

When you launch TestLeft, it searches for an activated License Manager on the local machine and in the network. It is possible that TestLeft cannot connect to a License Manager, because the License Manager’s settings deny access to the License Manager for your user account, and TestLeft is unable to start.

To resolve the problem:

  1. Check the License Manager settings on the License Manager PC:

    • Open the http://<license_manager_pc_name>:1947 URL in your web browser.

      -- or --

      Log in to the License Manager PC and open the http://localhost:1947 URL in a web browser.

      The Sentinel Admin Control Center opens.

    • Select Configuration from the Administrative Options menu on the left.

    • Switch to the Users tab page.

    • Examine the User Restriction rules and remove any deny rules that include the desired user name, or add the allow rule for this user name. See Specifying Users Who May Connect to License Manager.

  2. Verify the License Manager settings on your computer:

    • On your computer, open the http://localhost:1947 URL in your web browser. The Sentinel Admin Control Center opens.

    • In the Options menu, select Configuration.

    • Switch to the Users tab.

    • Examine the User Restriction rules and remove any deny rules that include your user name, or add the allow rule for your user account. For detailed information, see Specifying Users Who May Connect to License Manager.

Once the needed settings are specified, try to launch TestLeft again. If the problem does not disappear, contact SmartBear Support Team.

You can also try resolving the problem by using the Licensing Troubleshooter on our web site:

Licensing Troubleshooter

See Also

Troubleshooting
System Requirements

Highlight search results