Resolve the SmartBear Test Extension Is Not Installed or Is Disabled Error

Perform the following steps to remove references to deprecated extension IDs from the Windows Registry.

1. Open the Registry Editor.

2. Go to the following key:

   Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome\ExtensionInstallForcelist

3. Delete any entry that contains the deprecated Chrome extension ID:

   gmhjclgpamdccpomoomknemhmmialaae

4. Go to the following key:

   Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome\ExtensionInstallAllowlist

5. Delete any entry that contains the deprecated Chrome extension ID:

   gmhjclgpamdccpomoomknemhmmialaae

6. Go to the following key:

   Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Edge\ExtensionInstallForcelist

7. Delete any entry that contains the deprecated Edge extension ID:

   dnboadgmjeggdengfhphcmlclboenlco

8. Go to the following key:

   Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Edge\ExtensionInstallAllowlist

9. Delete any entry that contains the deprecated Edge extension ID:

   dnboadgmjeggdengfhphcmlclboenlco

Perform the following steps to remove residual files and reinstall the latest version.

1. Download the latest installer from manage.smartbear.com.

2. Hold Shift and right-click the installer file.

3. Click Copy as path.

4. Open Command Prompt as an administrator.

5. Paste the copied path and add the -cleanup parameter.

   "C:\Path\to\TestComplete1576LM.exe" -cleanup

6. Press Enter and wait for the cleanup process to complete.

7. Go to the following folder:

   C:\Program Files (x86)\SmartBear

8. Delete any remaining TestComplete or TestExecute folders.

9. Restart the computer.

10. Right-click the installer and select Run as administrator.

1. Launch TestExecute or TestExecute and sign in.

2. Open the browser extensions page:

   Chrome:chrome://extensions/?id=phbpiacnjjgjkdnemiaakobckdigehbp

   Edge:edge://extensions/?id=hlicljijpmhapnbjeddcmimplcalfkic

3. Verify that SmartBear Test Extension appears and that the toggle is turned on.

4. If you test web pages that use file:// URLs, select Allow access to file URLs.

If the extension does not appear, install it manually as described in the About SmartBear Extension documentation.

1. Open Task Manager and switch to Details view.

2. Launch Chrome or Edge.

3. Locate the tcCrHost process under the browser process tree.

4. Go to the following folder:

   C:\Program Files (x86)\Common Files\SmartBear\tcCrExtension\<alphanumeric_ID>

5. Verify that tcCrHost.exe exists.

6. In Registry Editor, verify that one of the following keys is present, depending on the browser you use:

   Chrome:

   HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Google\Chrome\NativeMessagingHosts\testcomplete12.smartbear.chrome.extension

   Edge:

   HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Edge\NativeMessagingHosts\testcomplete12.smartbear.chrome.extension

7. Ensure the configuration resembles the following:

   {
     "name": "testcomplete12.smartbear.chrome.extension",
     "description": "TestComplete NP Plugins Host",
     "path": "tcCrHost.exe",
     "type": "stdio",
     "allowed_origins": [
       "chrome-extension://pnpbggiiikkjplldnkpkpkiajdnanpln/",
       "chrome-extension://phbpiacnjjgjkdnemiaakobckdigehbp/",
       "chrome-extension://hlicljijpmhapnbjeddcmimplcalfkic/"
     ]
   }

8. Open the tcCrHost.json file in the same folder as tcCrHost.exe.

9. Verify that the extension IDs match version 15 and update the file if necessary.

If the SmartBear Test Extension Is Not Installed or Is Disabled error persists, verify the following:

• All deprecated registry entries were removed.

• tcCrHost.exe exists in the correct directory.

• The computer was restarted.

• The extension was reinstalled manually, if necessary.