TestComplete End-of-Support Policy

Full support is provided for the latest three releases of TestComplete. The releases are distinct by a two-part version number (nn.nn), for example, 14.90, 14.92, 15.0.

Full support means having complete access to TestComplete support services and also TestComplete developers in case an issue requires further investigation from their side.

Note: For complex technical issues related to the specifics of the tested environment or the application under test, the Support team cannot guarantee to provide a solution without having a way to reproduce the problem. In this case, the Support team may request access to the tested environment or the application under test. Any information provided to the Support team is not to be shared according to paragraph 10 of SmartBear Terms of Use.

Limited support is provided for the three releases preceding the latest three TestComplete releases. Limited support means having access to TestComplete support services, but not to TestComplete developers. It’s recommended to plan upgrading to a newer fully supported version once your current version transitions to limited support.

Note: The Support team may request upgrading to a fully supported version if there’s a reason to believe the problem was fixed in the later release.

The release is no longer supported if there were six or more versions released afterwards. The Support team will still provide assistance with upgrading to newer versions but will require upgrading to a fully supported version to investigate technical problems.

Customers still can access all public TestComplete resources, such as:

• Community

• Documentation