TestComplete shows this message if an error occurs at one of the following steps while creating or changing an issue-tracking item:
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Initializing and connecting to the data store.
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Logging in.
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Selecting projects, item types and selecting the desired item (if you use your issue-tracking template to modify items).
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Searching for item fields.
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Attaching a file.
The text in the message describes the error that occurred.
| Note: | The error can occur if you are trying to use a global issue-tracking template that was created after you had opened your test project in TestComplete.
To use global issue-tracking templates in your projects, reopen your test project after you create or configure your global template in TestComplete. |