The requirements for mobile web testing are as follows:
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A license for TestComplete Web module.
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The following plugins:
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Web Testing
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Chrome Support
These plugins are installed and enabled automatically as part of the TestComplete Web module. You can check if these plugins are active in File | Install Extensions.
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Google Chrome 71, configured as described in Preparing Chrome for Web Testing.
If you have a TestComplete version earlier than 12.42, then, to test web applications in Chrome 71, you will have to upgrade your TestComplete version to version 14.0.
If you use a later version of Google Chrome, check whether a patch is available for it.
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Test projects must use the following project properties:
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Open Applications | Web Testing
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Tree model: Tree
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Use legacy web testing features: unchecked
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These are the default properties for newly created TestComplete projects. If you changed the default project properties, make sure to set these properties manually.
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See Also
Testing Mobile Web Applications Using Emulator
Creating Cross-Browser Mobile Web Tests Using Emulator
Creating Mobile Browser Profiles