Applies to TestComplete 14.10, last modified on June 5, 2019

This topic describes typical problems that may occur with license activation and usage:

Problems With License Activation

Fixing Typical Issues With Node-Locked Licenses

Fixing Typical Issues With Floating User Licenses

Unable to Activate Your License

Another License for the Product is Already Activated on the Computer

The Activation Information Is Invalid

Unable to Activate Two Licenses on the Same License Manager

The License Key Has Already Been Used for Product Activation

Some Features Are Missing After Updating a License

Unable to Active the License on This Machine, Because Another Trial License for the Product Has Already Been Activated on It

License Check Failed

The License Manager PC You Used Last Time Is Not Available Now

The Product License is Bound to Another Hardware

Access to the License Manager is Denied

My Antivirus Displays Warning

An Internal Error Occurs When Starting the Sentinel License Manager Service

Cannot Connect to the Sentinel LDK License Manager Service on Your Computer

The System Time Has Been Changed on Your Computer or on the License Manager PC

Unable to Find an Activated License

All the Instances of the MODULE_NAME Module Allowed by Your License Key Are Already Running

All the Platforms Allowed by Your License Key Are Already in Use (Running)

Unable to Find an Activated License for the Module

License Loss After Rebooting

Unable to Deactivate Your License

License Deactivation Is Impossible

License Recovery

Unable to Restore Your License

The License Activated on the Virtual Machine Cannot be Used

Unable to Activate License on Virtual Machine

Virtual Machine Detected

Warning on Activating the License on a Virtual Machine

Failed to Request the Trial License

Unable to Activate the Trial License

Time-Limited License for the Platform Has Expired

You Are Using a Time-Limited License for the Module and It Has Expired

Connection to the SmartBear Software License Servers Failed. A Connection With the Server Could Not Be Established

What to Do If the Troubleshooting Topics Do Not Help


You can also try resolving the problem by using the Licensing Troubleshooter on our web site:

Licensing Troubleshooter

See Also

How To
TestComplete License Types
About Licensing System
Activating Licenses

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