Message - 'You have not specified your SmartBear ID ...'

Applies to TestComplete 15.43, last modified on September 27, 2022

This page is related to new SmartBear ID-based licenses that we’ve introduced in TestComplete 14.9.
For information on regular key-based licenses that are also used in version 15.43, see Key-Based Licenses.

About

TestComplete shows this message when you closed the “Log in to TestComplete” dialog box.

Ways to continue

The message window offers the following:

Command Description
Enter my key-based license key Select this command if you have a key-based license and want to activate it.

See Activating Licenses for complete information.

Use an offline Fixed User license Select this command if you are working in a private network and want to activate an offline Fixed User license to run your TestComplete instance. See Activate Fixed User License in Private Network for complete information.

If your computer has access to the SmartBear license servers available on the Web, close this message box and start TestComplete again.

Get a license from an On-Premise License Server Select this command if you are working in a private network and want to consume a license seat from an On-Premise License Server running in your network. (This License Server helps you manage Floating licenses in local networks).

Selecting this command implies that you have the On-Premise License Server installed and configured in your network, and that your license administrator activated an offline Floating license on it. See Get a Floating License Seat in Private Network for complete information.

If your computer has access to the SmartBear license servers available on the Web, close this message box and start TestComplete again.

Close TestComplete Closes the dialog without performing any actions. TestComplete will not start.

Select this option to fix the problem and launch TestComplete later.

It’s quite possible that some users are not actually working with the product. For instance, they went home and kept TestComplete running on their computer. Please contact your teammates and license administrators to see if you can get a license seat. License administrators can free a license seat for you on the SmartBear Licensing Portal.

Note on modules

TestComplete licenses can be applied to the entire product or its individual modules. If the message relates to a module or modules, you can choose to continue the run without using them. That is, you can turn them off and continue using other TestComplete features while waiting for the license seat.

If you select this option, you will need to enable the modules later when you get the license.

How to enable modules

See Also

SmartBear ID-based Licenses
Licensing Portal Documentation

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