This page refers to SmartBear ID-based licenses that we introduced from TestComplete 15.48 onwards.
For information on legacy key-based licenses, which will no longer be available after September 2023, see Key-Based Licenses.
About
This error message informs you about an unexpected issue which is connected not with your license settings, but with some other subsystems: network, memory, and so on.
If you are working in a private network, this message indicates that TestComplete could not connect to the On-Premise License Server you specified.
Solution
Please examine the error message and try to find the reason. If in doubt, or if the error persists, please contact the SmartBear Support Team.