Message - 'Our records say no license is assigned to your SmartBear ID'

This message indicates that the license servers have no information on TestComplete licenses assigned to your user account.

Before using the license, your license administrator should assign a license to you on the SmartBear License Management (that is available in the global Web) or on the On-Premise License Server running in your network. Most probably, they have not done this yet. Please contact them to clarify the situation and then try again.

If you don’t have a license, you need to buy one or start a trial.

TestComplete licenses can be applied to the entire product or its individual modules. If the message relates to a module or modules, you can choose to continue the run without using them. That is, you can turn them off and continue using other TestComplete features while waiting for the license seat.

If you select this option, you will need to enable the modules later when you get the license.

How to enable modules

How to enable modulesHow to enable modules

You can enable the modules in the following ways:

• In the User Profile popup at the top right of the TestComplete window:

  

  Click the image to enlarge it.

  – or –

• In the File > Install Extensions dialog box:

  

  Click the image to enlarge it.

A person on your side who has permissions to assign, release, and manage licenses in the SmartBear License Management.

A person on your side who has permissions to assign, release, and manage licenses in the SmartBear License Management.