This page refers to SmartBear ID-based licenses that we introduced from TestComplete 15.48 onwards.
For information on legacy key-based licenses, which are no longer being actively supported, see Key-Based Licenses.
About
This message indicates that your license administrator has temporarily disconnected your SmartBear ID from the license to free the license seat for another user. This could happen, for example, if you didn’t free the license (didn’t close the product) before going home.
Solution
You can use the license again once available seats appear. If there is an urgent need for the license, please ask your license administrator to free a license seat for you on the SmartBear License Management.
Note on modules
TestComplete licenses can be applied to the entire product or its individual modules. If the message relates to a module or modules, you can choose to continue the run without using them. That is, you can turn them off and continue using other TestComplete features while waiting for the license seat.
If you select this option, you will need to enable the modules later when you get the license.
How to enable modules
A person on your side who has permissions to assign, release, and manage licenses in the SmartBear License Management.
A person on your side who has permissions to assign, release, and manage licenses in the SmartBear License Management.